- Business Resiliency is mis-perceived as insurance. A more appropriate way to think about it is hedging
- Planning is often looked at as preparing for "the Big One". In actuality, business-based preparedness is being ready for events large, medium or small
- Being prepared is more than having a plan document in a binder - it's an operational capability
- Engaging in Business Resiliency planning has ancillary benefits to the organization, including continuous improvement and leadership development
- Work-From-Home is an essential capability but is not a substitute for an appropriate strategy
"Understanding these key points enables the C-Suite to think about operational risk and resiliency from a value standpoint", says Mannella.
The interview can be viewed here or here.